{"id":594,"date":"2009-10-08T08:26:00","date_gmt":"2009-10-08T07:26:00","guid":{"rendered":"http:\/\/www.jutze.com\/?p=594"},"modified":"2009-10-10T10:28:41","modified_gmt":"2009-10-10T09:28:41","slug":"feedback-webmailer-2-0","status":"publish","type":"post","link":"https:\/\/www.jutze.com\/?p=594","title":{"rendered":"Feedback Webmailer 2.0"},"content":{"rendered":"

As you might defer from the administrative details of this homepage I am a costumer of 1&1<\/a> (which is a member of united internet<\/a>). Yesterday evening, they upgraded their webmailer. The first odd thing is that it’s the second upgrade while I’m using it; still, they call it Webmailer 2.0. Similar logic was probably applied while creating the new, allegedly improved webmail interface. In a vain attempt to turn it into a web-based MS Outlook, they managed to slow it down. The new layout clutters the screen with windows, leaving only tiny frames for the actual emails when you’re using a somewhat small screen resolution. (800×600 in my case.) Of course, I didn’t expect them to make the webmailer better. Of course, I wrote them a message. Of course, they responded with a form email. Surprisingly, it contained useful information, i.e., it’s still possible to switch your accounts back to the old webmailer via the admin configuration; a fact that could have been included in the actual welcome mail. Of course, I proceeded to switch back. A feedback form appeared half way through. So I wrote the following message. (I don’t know why I wrote all this in English whereas the feedback is naturally in German. Yet another of life’s mysteries.) It’s just one example of what in German is called “Verschlimmbesserung” (making things worse while trying to improve them); I could write similar things about most message boards, MS Office 2007 and even WordPress.<\/p>\n

Das Produkt reift beim Kunden, jaja. Der Webmailer 2.0 sollte ein gr\u00c3\u00bcnes Layout haben, damit es sch\u00c3\u00b6n ins Auge sticht. Das Blau ist noch viel zu subtil. Und dass man kontraintuitiv zu Weblinks (und dem alten Webmailer) doppelt zum Mail-\u00c3\u2013ffnen klicken muss, sollte auf alle 1und1-Links \u00c3\u00bcbertragen werden. Wenn schon einheitlich, dann richtig! Nachdem die vollkommen \u00c3\u00bcberfl\u00c3\u00bcssige Funktion\/Pfeillinkfl\u00c3\u00a4che “n\u00c3\u00a4chste\/vorherige E-Mail” bei der E-Mail-Ansicht eingespart wurde, w\u00c3\u00bcrde ich mir w\u00c3\u00bcnschen, dass “E-Mail l\u00c3\u00b6schen” und “E-Mail beantworten” auch noch wegfallen. Braucht doch kein Mensch. Auch beim Gesamtaufbau bleiben dem User viel zu viele M\u00c3\u00b6glichkeiten. Ein paar Leute sollen sogar schon herausgefunden haben, wie man den Kalender von der Startseite entfernt. Zum Gl\u00c3\u00bcck wurde immerhin am Erfolgsrezept festgehalten, den User nach dem Ausloggen mit Werbung zu \u00c3\u00bcbersch\u00c3\u00bctten. Sonst h\u00c3\u00a4tte ich mir schon wirklich ernsthafte Wechselgedanken gemacht.<\/p><\/blockquote>\n

Update: Spitze, ungefragt wurde bei der Umstellung das Verzeichnis mit den gesendeten E-Mails gel\u00c3\u00b6scht. Endlich wieder Platz! Was interessiert mich schon, was ich das letzte Jahr \u00c3\u00bcber geschrieben habe?<\/p>\n

Und noch ein Update: Und siehe da, es ward ein Verzeichnis “Gesendete Objekte” zus\u00c3\u00a4tzlich zum Verzeichnis “Gesendet”. Tzehe.<\/p>\n","protected":false},"excerpt":{"rendered":"

As you might defer from the administrative details of this homepage I am a costumer of 1&1 (which is a member of united internet). Yesterday evening, they upgraded their webmailer. The first odd thing is that it’s the second upgrade while I’m using it; still, they call it Webmailer 2.0. Similar logic was probably applied […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[122,123,125,124,100],"class_list":["post-594","post","type-post","status-publish","format-standard","hentry","category-internet","tag-1und1","tag-email","tag-fail","tag-feedback","tag-subversion"],"_links":{"self":[{"href":"https:\/\/www.jutze.com\/index.php?rest_route=\/wp\/v2\/posts\/594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jutze.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jutze.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jutze.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jutze.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=594"}],"version-history":[{"count":6,"href":"https:\/\/www.jutze.com\/index.php?rest_route=\/wp\/v2\/posts\/594\/revisions"}],"predecessor-version":[{"id":596,"href":"https:\/\/www.jutze.com\/index.php?rest_route=\/wp\/v2\/posts\/594\/revisions\/596"}],"wp:attachment":[{"href":"https:\/\/www.jutze.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jutze.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jutze.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}